RULES OF RUSALKA HOTEL – TOWN OF PLOVDIV
We would like to thank You for the time You take for reading our Rules and Conditions
When You make an inquiry for accommodation through our reservation form, by e-mail or telephone call, it will not be guaranteed unless You receive our reply. We will contact You as soon as possible. After receiving our confirmation for the period, requested by You, the hotel reserves its right to contact You for re-confirmation. Your inquiry for accommodation will be considered finally confirmed (by using Your reservation number) when payment is made via our online payment system by credit card, bank transfer or in cash.
Rejection or change of reservation
Rejection:If You reject Your reservation at least 10 days before Your arrival, no sum will be deducted from the payment made by You. In case You reject the reservation later, 100 % of the amount of the first overnight accommodation will be deducted. In case of non-arrival, the total price of reservation will be retained.
Change: In case You wish to change Your reservation, please contact us by e-mail or use the telephone numbers available on our website.
The changes on the confirmed reservation will be considered valid only when confirmed in writing by the hotel.
Accommodation after 14:00
You will have to leave before 12:00 (after notifying the reception staff for Your leaving). In case You stay in the room after 14.00, You will have to pay 50% of the price for one overnight accommodation. If You decide to leave later, the full amount of next overnight accommodation will be requested.
Reservations will be maintained by 18.00, unless later arrival is notified in advance.
After leaving the room, the guests will have to wait at the reception desk, whereany possible damages, if found, will be compensated. If such damages are found, Rusalka Hotel shall be compensated according to its price list.
Taking out of hotel’s belongings is not allowed (towels, sheets, blankets, etc.).
Pets (with valid passports) will be accommodated subject to the prior approval of the hotel.
You can use the hotel’s safe deposit box for keeping Your valuables and jewelry. Otherwise, the hotel will not bear responsibility for any lost belongings.
Please, do not use electric appliances in the rooms. In case You need an iron, please contact the reception desk.
When You come out of the room, please close the windows, lock the door and leave the key at the reception desk.
We would like You to meet Your friends in the hotel lobby.
Please, keep silence between 14.00 and 16.00 and after 23.00.